Visit a branch
Orchard Park Branch
3020 Orchard Park Road
West Seneca, NY 14224
Branch Hours
Mon., Tues., Thurs., Friday – 8:30am to 4:30pm
Wed. – 10:00am to 4:30pm
Buffalo Branch
1155 William Street
Buffalo, NY 14206-1804
Branch Hours
Monday to Friday – 10:00am to 4:00pm
Please address all mailed payments and correspondence to
3020 Orchard Park Road
West Seneca, NY 14224
Contact us by phone
716.854.2458
716.854.3613 fax
Providing the best customer service experience is the focal point of our mission here at Empire One. In helping us provide such service, we occasionally utilize a call back service to assist us during times of high call volume. Below is the best practice when you’re prompted to use our call back service.
- At the 4-minute mark, a prompt will instruct you to select option 1 to leave a call back number.
- Once you’ve entered your number, the next available agent will get back you.
- Depending on the time you’ve left a call back request, an agent will reach back out to you between 8:00am and 8:30pm local time.
Contacting the Board
Every member at Empire One Federal Credit Union has the ability to voice any suggestions, concerns or admiration on behalf the credit union. We welcome any and all communication, because at the end of the day this is your credit union. All correspondences need to be sent to the following mailing address, which will be presented to the Board of Directors at the following months board meeting.
Supervisory Committee
Empire One Federal Credit Union
PO Box 190
West Seneca, NY 14224
Employment opportunities
Empire ONE is looking for:
- Part Time/Full Time Teller
The ideal candidate will possess strong people skills. Previous experience a plus.
Please send your resume and cover letter to:
Empire ONE FCU, C/O Kelly Seiser, 3020 Orchard Park Road, West Seneca, NY 14224.